Answer :

Answer :

1. First find out where the problem is that is whether it is in your room / lab only or the entire block / building.
   For that check the next rooms / labs nearby and the next blocks / buildings.
2. If the problem is for the entire block / building then the switch is not functioning, otherwise the problem is with your room's / lab's connection.
3. The complaint has to be raised to the Network Group in CC.
   Contact: Mr. Satyam Gupta
   E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.
   Ph. No : 7371.

Answer :

For Hostel's Room:

1. Go to "Hostel IP Address".
2. Select your Hostel.
3. Then, Select your Block.
4. Select your Room Number.
5. Click on OK. You will get a pop-up having the IP address Details.

For the Static IP Address in the Academic Area:

Contact: Mr. Navneet Sharma
E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.
Ph. No : 6444.

For the Dynamic IP Address in the Academic Area:

Use DHCP. For more details : Click Here

Answer :

A. Configuration Settings for Windows Platform:

1. Go to Start >> Settings >> Control Panel >> Network Connections >> Local Area Connections >> Properties.
2. Select Internet Protocol (TCP/IP)
3. Click Properties.
4. For DHCP:
   Select "Obtain IP Address" automatically and automatically obtain DNS Address.
5. For Static:
   Specify IP Address, Gateway, Subnet Mask and DNS.

B. Configuration Settings for Windows Platform:

1. Go to Network Settings GUI.Select and configure the interface.
2. For DHCP:
   Select "Obtain IP Address" automatically and automatically obtain DNS Address.
3. For Static:
   Specify IP Address, Gateway, Subnet Mask and DNS.

Answer :

For M.Tech, UG, Project Employees and Staff:

For Faculty, Research Staff and PhD:

Answer :
Please Click Here for detail.

Answer :

You can buy a 3 m patch cord from DOSA office for Rs. 45/-.
For more details: Click Here

Answer :

We provide support from 9 am to 5 pm on all working days.

In case you have problem other than this time, you can drop a mail to :

• Person : Mr. Navpreet Singh
• E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

Your complain will be attended next day at the earliest.

Answer :

IITK net is an "open" computing environment:

We do not normally restrict access into or out of our network. This reflects both the traditional openness of the academic environment, and our opinion of where security efforts give the best return.

However we restrict the access from your machine to Internet and vice-versa by using Firewalls and also blocks porn sites.

Answer :

In Internet Explorer:

1. Go to Tools >> Internet Options >> Connections >> LAN Settings.
2. Then In Proxy Server Section, check < Use Proxy Server for your LAN > and < Bypass proxy server for local addresses > .
3. Set the desired proxy server address (Proxy Details given above FAQs)
4. Then, Click <OK>
5. Click on Advanced Settings.
6. In exceptions, add *.iitk.ac.in; 172.*; localhost; 127.0.0.1 .

In Mozilla:

1. Go to Tools >> Options >> Network >> Settings.
2. Select Manual Proxy Configuration and set the desired proxy server details (Proxy Details given above FAQs)
3. In "No Proxy for", add *.iitk.ac.in; 172.*; localhost; 127.0.0.1 .

In Google Chrome:

1. Go to Wretch >> Options >> Under the Hood >> Change Proxy Settings >> LAN Settings.
2. Then check < Use a Proxy Server for your LAN > and < Bypass proxy server for local addresses > .
3. Set the desired proxy server address (Proxy Details given above FAQs)
4. Then, Click <OK>
5. Click on Advanced Settings.
6. In exceptions, add *.iitk.ac.in; 172.*; localhost; 127.0.0.1 .

Answer :

Setting Direct Internet Access on your machine

Answer :

This may happen because of following two reasons:

1. The Fortigate Firewall for Direct Internet Access allows only 75 simultaneous authentication requests. In case it receives more than 75 requests, it treats the client machine as infected and blocks the authentication for 3 minutes. This process may repeat and you may never get authentication.
   To avoid this situation, clean your machine from all virus and worms (infections try to access the Internet in the background and generate authentication requests), remove all the Internet applications from Startup menu and do not start multiple Internet applications simultaneously.
2. Do not try a secure website/URL which include https:// . Use mit.edu site, which supports http:// default.
3. 172.31.1.130 is not set as the Primary DNS.

Answer :

You can use VPN to access IITK Network from outside IIT Kanpur.

For more details on how to set and use VPN Click Here

Answer :

To access Library Online Journals, try to browse the journals, In case of any issue setup the proxy in browser. To setup the proxy Open your Web Browser (Mozilla Firefox is preferred) and set proxy server as shown below

For more details on how to set and use VPN for accessing Library Online Journals Click Here